Quality and efficiency - The combination for success

Definitions
Quality	A damage free, reliable and professional service.
Efficiency	The maximising of human and mechanical resources and the reduction of wastages.
Success	Customer satisfaction.

Quality is achieved through:
Selection	Our drivers and staff are the core of our success. People who inherently share our same basic values are identified by their job attitude, quality awareness and respect for our customers and their products.
Training	Ensuring all personnel receive instruction in the correct use of equipment, product handling and customer requirements prior to commencement of work.
Teamwork	The commitment and co-operation of each individual to work to the best of their abilities to achieve overall success.
Incentives	Providing a fair system of rewards and penalties for performance and under performance.

Efficiency is achieved through:
Productivity	The efficient and industrious management of: an intelligent, skilful and dynamic workforce, married to reliable and versatile equipment.
Motivation	An environment where employees share success and enjoy the enhancement of their workplace through a corporate policy of reinvestment in new equipment and facilities.
Technology	Maintaining a forward perspective of the future needs of our customers; pioneering developments by encouraging innovative thinking and embracing new concepts which place us at the forefront of our markets.
Diligence	Promoting cost awareness through a workforce who must be self-accountable for their actions and who recognise a responsibility to colleagues and to the company for proper care of customers’ vehicles and company equipment. A common understanding that damage and wastages caused through negligence, laziness or abuse, is commercially unacceptable, produces a negative effect on profits, and is to the detriment of our company and all its employees.
Success	The level of demand for our services is the measure of achievement and success. Our customers are the lifeblood of our company. They are our judges and our ultimate employers.