Software Support Analyst


Duration: Permanent


We are a car transporter company based near Carlisle Airport with a fleet of 520 car transporters that operate on a national network system.

As part of our IT Team, the role is to support the Company’s logistics system and supporting applications. Duties include learning business processes, providing end-user support, software testing and implementation, problem resolution, and assisting with the ongoing development of the system.

Ideally, candidates should have experience in some of the following areas (training will be provided as necessary):

  • Providing end user support.
  • Using reporting tools.
  • Software testing, implementation and analysis.
  • Working with database structures.
  • Creating requirement specifications in both technical and user friendly language.
  • Hands on software troubleshooting experience.
  • System interfaces / messaging.
  • Working with external software suppliers.
  • Business process analysis.

Applicants should also have good communication skills.

Remuneration is negotiable and dependent upon relevant experience and qualifications.

How to apply:

Due to our rural location, applicants need to have their own transport to work. Visit our company website, to print off and complete an application form.  If you have any further queries, call our Personnel Department at ECM (VDS) Ltd, The Airport, Carlisle, CA6 4NW on 01228 712012, or email

Software Support Analyst - Application Form  Software Support Analyst - Guidance Notes